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Thank you for losing my parcel

Hermes Delivery UK - Thank you for losing my parcel
Hermes Delivery UK - Thank you for losing my parcel
I bought an item through ebay and the seller stupidly sent it through Packlink / Hermes. After it had not arrive for nearly a week after it was showing as out for delivery I tried to call hermes who just push you onto a chat bot. Eventually the chatbot spat out that it...
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6 comments
#2206165

Very Disappointed about your service, no need changing your when your service is very poor.

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ID
#2303910 Review #2303910 is a subjective opinion of poster.
Service
Hermes Delivery Uk Delivery Service
Pros
  • No pros
Cons
  • Parcels not delivered
  • Customers information misleading
  • Pushing responsibility away from themselves
Preferred solution
Deliver product or service ordered

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New Reviewer

How do I make a formal complaint

Before the bank holiday I made 2 order one from boohoo and pretty little thing. Got tracking numbers from evri all now my orders has not arrived. No one came to my property, I have cctv. This is really frustrating. I have my sons christening and no one can help. This is disgusting behaviour there's no communication
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ID
#3930887 Review #3930887 is a subjective opinion of poster.

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New Reviewer

where is my parcel I would like it now

Received text saying delivery attempted, blank photo and gps of nowhere near my property, so told lie did not try to deliver, this is becoming a joke as been happening since change of name to Evri
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ID
#3909948 Review #3909948 is a subjective opinion of poster.

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New Reviewer

Still no parcel delivered despite paying extra £10 .80

They said my parcel was to big and i would need to pay extra £10.80p so i paid it same day still no delivery,just constant out for delivery ...never gets delivered, but i cant seem to contact them ? HOW DO YOU GET THROUGH TO THEM !!!!!
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ID
#3906284 Review #3906284 is a subjective opinion of poster.

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New Reviewer

Missed Collection

I’ve had a reply from EVRI with a reference number 220830-****68 , I am unable to give a tracking number because EVRI has failed to give me one ! This is the whole point of my complaint, they keep asking for tracking number but how can I move forward ? By the way, they have already deducted the fee for returning a parcel.
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ID
#3906639 Review #3906639 is a subjective opinion of poster.

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New Reviewer

Lost or stolen parcel

Hermes Delivery UK - Lost or stolen parcel
I have been told that my parcel has been delivered to a shed but I do not own a shed and didn't receive my parcel.there wasn't any detail in the photo evidence and it shows a image of the entire block,

User's recommendation: A second attempt to deliver.

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ID
#3884663 Review #3884663 is a subjective opinion of poster.
Location
Poplar, England
Service
Hermes Delivery Uk Delivery Service
Pros
  • Offer a service
Loss
$69
Preferred solution
Deliver product or service ordered
New Reviewer

My parcel has not been delivered when it says it has

My parcel has not been delivered when it says it has where could it be by can you call me me on asap would like to know where it is as it cost a lot of money its been tracked and says its been dropped off T02SHA077396****
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ID
#3839869 Review #3839869 is a subjective opinion of poster.
New Reviewer

No delivery

Why pay for next day delivery with companies that you can't get hold of a human when it don't get delivered reason for non delivery MAJOR INCIDENT what a joke you are

User's recommendation: Leave well alone.

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ID
#3784395 Review #3784395 is a subjective opinion of poster.
Cons
  • Rubbish service
Preferred solution
Apology
New Reviewer

Package not received

My package H00BPA000308**** has apparently been delivered today but not to my address. I have been in all day along with my two dogs who tend to bark when the door is knocked. Could please advise?
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ID
#3884583 Review #3884583 is a subjective opinion of poster.
New Reviewer

Very pleased with a driver

A neighbour took a parcel in that wasn’t hers. She OPENED it, call you to collect it, but the person who it belonged to was a neighbour who she spoke to. She works for the POST OFFICE, so knows the law about opening parcels. She was rude to the driver who was collecting it and complained to you about him. He realised the address and delivered it to me because I just took a parcel in for them, Instead of returning it to the office. She was totally wrong because he is a very polite, descent man. Who always happy when delivering the parcels. This lady and her family are very rude and most of the street don’t talk to them. This driver does not deserve to be reprimanded in any way. He did nothing wrong.
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ID
#3885072 Review #3885072 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Where is my parcel

I've been waiting for my parcel for a few days and your courier says there was nobody home…. Change employees, because I have been waiting for my package for several days and your courier says that no one was there ??? Even if I have to leave the house, there is a message left on the door to leave the package in the garden (the gate is open) It's somehow not a funny JOKE… .. Today also at 4:43 p.m. like someone was there and nobody was at home, which is not true because I was waiting for my parcel again. My parcel ID 770278****279397
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ID
#3885416 Review #3885416 is a subjective opinion of poster.
New Reviewer

Where is my parcel I can’t wait longer thn this

Where is my parcel long time ago I spoke with one of your colleague and he said we will discuss your case within 28 days and I’m still waiting for your reply I didn’t hear anything from Hermes my parcel number is coohha016757**** thanks
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ID
#3906420 Review #3906420 is a subjective opinion of poster.

Hopeless

I have been issued two complaint references from Hermes none have been followed up. Considering I paid which included £60 insurance.

User's recommendation: Use UPS OR POST OFFICE.

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ID
#3551728 Review #3551728 is a subjective opinion of poster.
Location
Skelmersdale, England

You crap service

I have had a parcel delivered which is not mine and it is impossible to contact you to arrange for pick- up.
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ID
#3551483 Review #3551483 is a subjective opinion of poster.
Location
Newham, England

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Verified Reviewer
New Reviewer

Delivery driver rang my bell took a photo of the door and went before I could open it

A note was left in the door I had a picture of him on my bell he waited seconds for the door to be open. What a waste of money. Still not had the delivery
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ID
#3665982 Review #3665982 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

My question is about my parcel

Hi when ı track my orders in 16 april my delivery estimed date is 28 april so 2 days is gone. Soo ı will speak whit my solisticur and ı will give this company in the court this is 2nd timee my delivery is late whit my fırst delivery ı didnt recived my parcel now is same soo never and ever ım not using hermes or evri
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ID
#3926230 Review #3926230 is a subjective opinion of poster.

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