Hermes Delivery UK
Hermes Delivery UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hermes Delivery UK has a 1.3 star rating from 1,301 reviews and only 1% would recommend; most feedback is dissatisfied and 94% of ratings are unfavorable.
Positive Feedback
Occasional praise for individual drivers and rare successful deliveries; price perceived as cheap by some customers.
Negative Feedback / Risk Areas
- Widespread Hermes Delivery UK customer complaints about failed or false delivery attempts and lost parcels.
- Poor or inaccessible customer service and automated support with no human contact.
- Damaged or opened parcels and slow or missing refunds when claims are made.
Key Takeaways for Future Customers
- Check Hermes Delivery UK reviews before booking and avoid high-value shipments without insurance.
- Expect difficulty contacting support; document tracking and photos for any refunds or complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hermes Delivery UK has a 1.3 star rating from 1,301 reviews and only 1% would recommend; most feedback is dissatisfied and 94% of ratings are unfavorable.
Positive Feedback
Occasional praise for individual drivers and rare successful deliveries; price perceived as cheap by some customers.
Negative Feedback / Risk Areas
- Widespread Hermes Delivery UK customer complaints about failed or false delivery attempts and lost parcels.
- Poor or inaccessible customer service and automated support with no human contact.
- Damaged or opened parcels and slow or missing refunds when claims are made.
Key Takeaways for Future Customers
- Check Hermes Delivery UK reviews before booking and avoid high-value shipments without insurance.
- Expect difficulty contacting support; document tracking and photos for any refunds or complaints.
Media from reviews
London, England
*** company
Very hard *** allto get through no help at all waisting my time and money never again what kind of company is this pls sack the director he's useless
Calling Hermes
It's no good all this press 1 for this press2 for that then they tell you visit our website, why can't you talk to a person
User's recommendation: I wouldn't recommend
Sunbury-On-Thames, England
Your driver
- Driver was terrible and claimed four delivery attempts.
- We were home all day.
- Goods arrived damaged.
- I won't use or recommend Hermes.
Your company driver was terrible he said he tried 4 times to attempt my delivery my wife is home all day and 4 time I was home .I had a day of work attempt was 4.02pm lied I will never use hermes again or recommend to anyone and my goods was damaged
User's recommendation: Never use your company
Birmingham, England
Bad service
Not goodTerrible company I sent parcel and were never delivered I wrote to the firm was ignore I just give up with posting anything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusing to send item back to me or deliver
- Damaged package not delivered; wants items returned or a refund.
- The reply says contact the retailer; user questions why Hermes directs them there.
Reference: 220225-****73
Parcel ID: C00HHA016069****
Subject: Package not delivered
You have stated the package is damaged and to contact the service team .. even thought that is who I am talking to and the automated phone line voice purposely does not recognise any voice to avoid speaking to a human.
MY PACKAGE IS DAMAGED AND I WOULD LIKE THE ITEMS RETURNED TO ME.
The contents were tea towels and coasters, they can not be damaged. If the box is damaged, put it in another one and send back to me.
I do not appreciate the fact you will not help me retrieve the items I entrusted you with.
It is your duty to delivery my items, damaged or not. You are not authorised to keep my stock and purposely make it difficult to contact you.
My response FROM YOUR CUSTOMER SERVICE TEAM -
Response By E-mail (Taslim Pathan) (28/02/2022 09.19 AM)
Good Morning Eilidh
Thank you for getting in touch regarding parcel C00HHA016069****, I appreciate your patience while we investigate your enquiry.
Were 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged within our network.
I am sorry to advise you that the parcel was received at our main sorting hub as damaged from the shipper/retailer.
The swiftest way to resolve this matter would be to contact the retailer/sender of this parcel and they can make any further arrangements necessary for you, the sender will have to contact Hermes to claim for the damaged parcel.
If you need anything in future, please contact your Hermes Customer Service Team and we'll be happy to help.
Kind regards
Taslim ext 2278
Why is the Hermes customer service team telling me to contact the Hermes customer service team?
I want my items returned to me immediately.
Alternatively, I would like my stock refunded.
It is not acceptable to keep my items and refuse to return or deliver them.
- Refusing to delivery or return my item
- Appalling customer service
- Lack of resolution
Preferred solution: Deliver product or service ordered
User's recommendation: They Steal your Packages.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like people know about Hermes service.
- Three parcels sent 6 December Glasgow to Rodyna Manchester; no tracking.
- Deliveries were not attempted, labels were tampered, and boxes were diverted.
My parcels stuck in Hermes twilight zone, and I feel myself gutted by Hermes company.
My story still there , even one month away… still not resolved. My parcels have been stuck in Hermes twilight zone. I feel myself gutted.
I have sent 3 big parcels (39-39-39cm demention) in strong brown carbon boxes, those were EXTREMELY secure double wrapped up with brown sticky tape without any spaces. Eye catching boxes up to 15kg each.
I sent 6 December from Glasgow to Manchester Rodyna shop,which is connected to courier to Ukraine where is my family live. The parcels were full of Christmas and New Year presents and should be pick up from that shop 13 December.
I decide to tontact you, just in case may you help to put light on darkest Hermes side service.
After so long time my parcels being stuck in Hermes network, failing any delivery attempt like stuck in a twilight zone
I had several conflictions updates from Hermes, also I complain to Resolver as well, but my case still not really move.
All problems have been started when parcels went from Tuesday 7 December to late Friday afternoon without any tracking point. The Hermes driver pick up 7 December, but appears to depot only 10December late afternoon. Where my parcels were those day it is unknown.
I know logistic process, there is no reason why the parcels not to be tracked the same pick up day to Glasgow depot, unless they are being manually taken out of its usual process.
How, what and who did this is unknown for me. But I am pretty sure the key is on that gap. My guess is: somebody takes my boxes, emptied, corrupted labels and send the boxes to Manchester to deflect suspicion from Glasgow Hermes.place.
Since 11 December up to 18December, when I first time went to Glasgow depot, no information about my parcels was on Hermes. website.
I rang Hermes many times, but there no options to speak to someone, just automatic tracking update, the same on my Hermes account page. During this searching time I went 5 times to Glasgow local depot to speak with customer service, result is the same as on website. I also ask several times to speak with somebody higher up to rise alarm safety, but being refused. You cannot imagen my frustration.
Loads of lie on Hermes tracking.
They newer attempt to delivery, because the shop I send to is working from 9AM to 8 PM. Everything is covered up by Hermes. Hermes simply lie about attempting delivery. NO ATTEMPING DELIVERY HAS BEEN MADE, because I spoken to Rodyna shop team.
This is actually criminal activity wishing Hermes.
Someone just stilling parcels from Hermes chain.
I even have been tried to full up revers form to get my parcels back, but unsuccessful. I have been tried to full up claim form, but Hermes send form only for eBay purchases of for Hermes contractors. I am a private sender and as far as I can see there is no place for me on this company. I paid some extra money for next day delivery, paid extra money for insurance( which even would not cover in full my items, but just in case), paid extra money for signature.
I dont know what to do now I am depressed, deeply frustrated I even have registered in Face book group Hermes lost parcels seeking for solution..
The information on Hermes tracking should disappear 5 January.
If you need more details from me, please mail me or call 0799954****Valentyna Barclay.
Thank you. Val
- Appalling customer service
Preferred solution: My parcels back to me or Full refund + postage excpencies + compensation for my moral damage.
User's recommendation: Newer use Hermes service if you post valuable items.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return to seller
- Waited for Hermes to collect a parcel; no one came.
- Tracking said I advised it didn't need collection.
- The service is not reliable.
Company fixed the issue and I have been provided with product or service ordered. Finally after contacting CEO then having it passed to their support team they finally contacted me and collected the item next day.
Nearly 1 week later than it’s original arranged collection date.Should anyone else have any issues here is their support email address. myhermessupport@***s-europe.co.uk.
Waited in for Hermes to collect a parcel to be returned for no one to come and collect the parcel then when I checked they tracking late in the afternoon they updated it saying I advised them it no longer needed collecting. What the hell!?!?
I never contacted them nor can you contact them even the number on this site is all automated responses no actual human to talk to so I can resolve the issue!!
Dont use Hermes youll be wasting your money and time! Not reliable at all.
- Cant contact them
- Not very reliable
- Bad service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use or expect to talk to a human or for them to be reliable.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost or stolen parcel
- Parcel marked delivered to a shed I do not own.
- I did not receive the parcel and photo evidence lacks detail.
I have been told that my parcel has been delivered to a shed but I do not own a shed and didn't receive my parcel.there wasn't any detail in the photo evidence and it shows a image of the entire block,
- Offer a service
Preferred solution: Deliver product or service ordered
User's recommendation: A second attempt to deliver
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to deliver
- Delivery did not arrive on 01.04.22 or 02.04.22 while at home 12:30-14:30.
- There was a delivery attempt at 18:33, but the parcel was not delivered.
I was waiting for my delivery yesterday 01.04.22, did not come. Then it was supposed to be delivered today 02.04.22.
I was at home all day, delivery slot was 12:30 - 14:30. Did not arrive again and at 18:33 there was a supposed attempt of delivery and still didn't get my parcel.
Biggest lie ever.
This is the second time in a row when I have problems with this company ! Cannot say how annoyed and frustrated I am, being lied like that !
Preferred solution: Delivery at first hour in the morning, with apologies for lying
User's recommendation: Avoid at all cost
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Parcel is Very Late!
- Delivery marked Speedy; expected Feb 2–3.
- Over a month late; KnitPro Symfonie 80cm US11 not received; order Feb 1 from LoveCraft.
I chose a Speedy Delivery for my rainbow knitting needles, so they should have arrived on the 2nd of February or even the 3rd of Feb. It's been OVER A MONTH NOW and I still don't have my Knitting Needles.
Technically the product is: KnitPro Symfonie Circular Needles 80cm (US 11)
I ordered them from LoveCraft on the first of February.
I didn't want to mention this company, because it's not their fault. They handed it over to EVRI (Hermes) as speedy as they were supposed to.
The Hermes Barcode number for my (VERY LATE) delayed parcel is: T001ZA000856****
That should be enough information for Hermes to sort this out when they read this complaint.
I guess the mail man (or mail men) have Covid19...
It's been more than five days...
Maybe he didn't survive...?
Preferred solution: Deliver product or service ordered
User's recommendation: Don't Use Hermes Speedy Delivery!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Parcel damaged no compensation offered despite me paying for full cover
- Parcel arrived damaged; full cover damage compensation was paid.
- I filed a damage claim with photos and was told it would take 28 days, but no update.
Company fixed the issue and I have been provided with full refund. was given an apologie and full refund.
sent a parcel.arrived damaged. had paid for the full cover damage compensation.
put claim in and uploaded pics of damage. got email to say it be 28 days for outcome. havent heard back.
tried calling the customer service num but wouldnt put me through to speak to a human. went through pissed consumer but still havent heard back
- Usually good service
- No update of tracking details impossible to contact a human
- Unable to speak to a hermes manager
Preferred solution: Full refund
User's recommendation: dont use this company if its something fragile you are sending as they dont stand by their 'full cover' policy that you pay extra for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have only recieved 1 parcel when it should have been 2
- Delivered today, but only 1 of 2 parcels was received.
- An email said it would arrive by the 30th.
- The second parcel did not arrive.
My parcel was delivered today and it should have been 2 but only recieved 1 - not happy at all as an email was sent saying it would be her by the 30th and didn’t come until today - and I only have 1 parcel not 2
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Poor Service
- No one collected today despite a pickup email.
- Tracking shows a cancelled collection I never requested, and the messaging loops prevent complaint.
I am returning a product from GAME and received an email stating that they would be coming to collect it today. No one came to collect it, when searching my tracking number it says that I have cancelled the collection, however, this was never requested!
Using the online chat regardless of what options I pick there's no way to get out of the loop which gives me no information or a way to complain.
Phone lines have the same useless virtual agent with the same loop.
I literally have no way of contacting Hermes to sort the issue. Odds are the delivery drivers couldnt be bothered and cancelled it themselves.
- Couriers never turn up
- No human interaction if problems arise
- No email contact
Preferred solution: Deliver product or service ordered
User's recommendation: Use any other company if you can
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBad communication and delivery service
Every second item you sending always problem, not delivered, broken or delays 2 weeks, after customer don't want item any more. Please don't use them, also they don't have customer service.
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApparently my front door was changed from the outside on Saturday.
- Parcel delivered Saturday by Hermes; the photo is not our door.
- We were home shielding; automated chat won’t upload a photo of our real door.
Thank you for getting in touch with your enquiry regarding parcel H0067A004736**** and advising us that you do not recognise the proof of delivery information. I’ve contacted your local courier and they have confirmed that unfortunately the parcel may not have been delivered correctly, however they will try and retrieve the parcel as a priority and re-deliver it within 48 hours.
I appreciate this is a frustrating outcome and I would like to offer my sincere apologies for any inconvenience and delay caused by our error. I assure you, we will do our best to deliver your parcel as soon as possible and I kindly request you allow us a further 48 hours to rectify the situation for you. If you won't be home to take delivery of the parcel, you can choose a preferred neighbour or safe place to leave your parcel here.
That way, we can make sure it gets to you, even if you’re not at home. If in the event your courier is unable to retrieve the parcel, then the quickest way to resolve this would be to contact the sender/retailer of this parcel and they can make any further arrangements necessary, which may include a replacement or refund.Ebay seller has refunded me in full, so I take it the parcel is, in fact, stolen or lost.
My husband has walked the streets with our granddaughter hunting for it. Whoever took it must be extremely clever, they switched our front door and lost two steps, from the outside. Then put them back without me noticing. I have been shielding from the start of the pandemic so was in.
All I keep getting is an automated chat where I can't even upload a photo of our real door/steps.
We have asked all of the neighbours and nobody recognises the mystery house. Absolutely disgusted!
- Local employees
- Not able to talk to a real person
- Unreliable
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with the delivery of my parcels.
The issue that I have experienced was: My parcel was delivered yesterday without me knowing. There is currently a storm, torrential rain & snow it was left outside my door overnight.
Its currently wet through & drenched. I had no idea my parcel had been delivered not only is the parcel ruined its a wonder it was still there.
It occurred on: 2022-02-20
This meant that My parcel is now soaking wet and Im very upset. I had no idea the parcel was even there otherwise I would have brought it in. But no its been sat out on my door step in rain and snow overnight.
Im shock its even still there when I open my door this morning and found my parcel. Ive also noticed that the photo the currier has used is blurred.
- Cheap delivery
- Used to be reliable
- Delicery drivers are unless
Preferred solution: Full refund
User's recommendation: Normally I would but no
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