Anonymous
map-marker Dundee, Dundee City

Complaint since 14th March

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COOHHAo46719**** I have been contacting you since 14th March with a complaint about your delivery driver not giving me my parcel which was delivered to my address and registered as delivered but was not handed to me so I did not receive it , it is saying delivered but it was not delivered. I asked for an investigation and you said the local department was looking into it , its been a long time now without you contacting me with what you are going to do so I can get my refund from the sender , I cant do this as I need paper saying your liability, sender all appropriate information so I can send proof of your terrible service. I have asked on numerous occasions for you to phone call me with no response from you . Again this is my number 0784052****. Please please please resolve this as it has been going on to long . Shell
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Anonymous
map-marker Maidstone, Kent

Still have not received my parcel

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I was waitting for my parcel to arrive on the 4th of December the driver didnt even come I cannot phone evri to even ask for my parcel when I called evri they said they would contact me but they didnt its frustrating not being able to call the company or no numbers or even email Im not happy at all with evri service and thats why am making this complaint its ridiculous.
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User's recommendation: Not to order from evri at all

Dennis F Aec

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Verified Reviewer
| map-marker Orpington, Bromley

Hermes do not care

Hermes Delivery UK - Hermes do not care
Hermes Delivery UK - Hermes do not care - Image 2
Hermes Delivery UK - Hermes do not care - Image 3
Hermes Delivery UK - Hermes do not care - Image 4
Hermes Delivery UK - Hermes do not care - Image 5
Ive been waiting 5 days for my delivery, all the tracking umber says it out for delivery, none of the phone numbers work, the chats line, they wont you to give them your credit card details so you open an account for about £30 a month. They say you can claim the £1 fee for each time you chat back, what a joke have entered a parallel universe. I would NEVER EVER USE STUPID HERMES.
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Anita D Uua

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Verified Buyer
|

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Verified Reviewer
| map-marker Plymouth, Plymouth

Hermes say they have delivered my product. If they did were is it. I dont have it. tried to contact them a phone call is £6 +

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Hermes Delivery UK - Hermes say they have delivered my product. If they did were is it. I dont...
Hermes Delivery UK - Hermes say they have delivered my product. If they did were is it. I... - Image 2
Not happy with service. Hermes say they have delivered my item. if they did where is it. I dont have it. I have been in all morning nothing was delivered.
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User's recommendation: think twice before using

2 comments
Guest

Yes I too have recieved my parcel from them. Got 2 emails on the delivery day 1 said no safe place to leave it and a 2nd one late to say it had been delivered to my house.

I was not in during the times of the emails.

Tried phoning but can't get past the digital assistant (sic). Dont know how to contact them

Guest
reply icon Replying to comment of Guest-2441579

Oops that should have read I too did NOT recieve my parcel ..

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Jason F Kbi

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Verified Reviewer
| map-marker Omagh, Fermanagh And Omagh

Can’t speak to member customer service

I was expecting a delivery Tuesday 04/07/2023. The driver said he couldnt find my address but took a picture close to where I live, I had no trouble with my previous package few weeks ago when it was delivered though my ground floor bathroom window. Anyway Ill try calling customer service with no luck at all. Try finding where the local sorting hub is for south London, no luck. Of all courier company Evri/Hermes and yodel are unfit for purpose to run.
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User's recommendation: Don’t waste your time

Bronwyn M Bfw

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Verified Reviewer
| map-marker Cambridge, Cambridgeshire

Hermes are fabulous always reliable and never leave the parcel at the wrong house like DPD do and take a photograph of a door not relating to the parcel.

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I am just telling you about Hermes not much to say about DPD the new guy on is very good. DPD have been a nightmare in the past lost my parcel and others as well but they have improved lately and seem very reliable I suppose they need to make me confident about them as they have been awful but better now
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User's recommendation: Hermes are the best

2 comments
Guest

also i bet this 5 star comment are generated by ai due to the amount of poor review it has right now. also to be complain that the amazon remove contact with phone are *** were i could not find direct contact through amazon to trace my order

Guest

well good luck with you , late for 3 days and frequently cancel for no reason and no further information and not able to contact with them

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Janet R Ptp

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Verified Reviewer
| map-marker Newport, Newport

Taken money - item not collected

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Arranged for a return to suppliers, paid for it and they supplied label. No collection, and tried to chase with tracking number to see when it would be collected, system states cannot find tracking number not able to contact anyone in customer services. This is not the First Time this has happened.
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User's recommendation: Try to use another courier - I know I will

Anne W Zqy

I was told I had a parcel delivered yesterday but I can't find it anywhere. The delivery guy is called Muslim.

I was told I had a parcel delivered yesterday (3/2/23), by delivery guy called Mosli. I cant find this parcel anywhere. My address is {{Redacted}},hg3 2nb. Please let me know where it is.
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Amandajane L

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Verified Reviewer

What parcel do I have with you

I have received 2 Hermes the parcel people card through my door 2 days in a row. It has no info what’s so ever on it except the bar code at the top of the card 8889****.
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Keisha A Zgg

I am trying to find out the status of my parcel 2x8A000754****

I am trying to find out the status of my parcel REF HO2x800********.I have been waiting on this parcel
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Keith L Btc

You’ve had my parcel out for delivery know for four days when’s it getting here

Email 4 days ago saying out for delivery 14/1/23 between 1pm and 6pm still not here {{Redacted}}
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stephen c Gjn

missed delivery

i missed my delivery a card was posted with only a name of emma on it no contact details to rearrange delivery
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Isobel P Vrg

Regarding a parcel

Hi so sorry for bothering you but was just wondering if my parcel is going to be delivered . Thank you so much for all you're excellent work. T00TNA820235****
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GEORGE R Fxu

Parcel in customs

Have had a parcel in Heathrow customs since 15 December just been released can you help me tracking number is GM275121****00828765
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Linda E Wbw

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Verified Reviewer
| map-marker Sutton, Sutton

Delivery driver not doing their job

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The driver has not be to the flat 3 time me and my partner as be in all the time if he could not get in all he at to do was to ring the intercom now my parcel has go back to the sender and lost my money
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1 comment
Guest

I’m still waiting for my parcel

Adalena Lms
map-marker Lancaster, England

Drop off parcel is not accepted

I booked and paid for a parcel weighing 9 kilos they give me the drop off shop, I took it there they would not accept it due to the fact they had no room left to store more parcels, tried anyone same response there, I am wasting time and petrol running around when clearly the shops you got to accommodate is no good, I would like a courier to come and collect it
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